Terms of service

TERMS OF SERVICE

OVERVIEW
This website is operated by Rich Glen Olive Estate. Throughout the site, the terms “we”, “us” and “our” refer to Rich Glen Olive Estate. Rich Glen Olive Estate offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

DISCOUNTS & PROMOTIONS

The below discount codes have the following terms & conditions: Code is valid online only. Minimum spend of $80 applies for the welcome email code. Cannot be used in conjunction with any other offer. One use per customer, first time customers only. Excludes bulk oil (20L, 10L, 4L and 2L), regional produce, Third party brands, gift cards & already reduced products,

WELCOME EMAIL CODE

SHOPPING CODE

DONT MISS OUT CODE

QUIZ CODE

The below discount codes have the following terms & conditions: Code is valid online only. Minimum spend of $60 applies. Cannot be used in conjunction with any other offer. One use per customer, first time customers only. Excludes bulk oil (20L, 10L, 4L and 2L), regional produce, gift cards & already reduced products*

REVIEW DISCOUNT CODE

$10 Birthday Discount with Unique Code

All other discount codes are on a case by case basis and will be communicated at the time of sale.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Rich Glen Olive Estate, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 13.5 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY - SKINCARE

No medical claims are implied in the information given in this catalogue/website, and diagnosis or treatment of any condition is not intended. Any reference to medicinal or health benefits cannot be taken as a replacement for medical advice or prescription medication or seen as a diagnosis for a specific condition. Products are for external use only.

Rich Glen is dedicated to maintaining the accuracy of the ingredient lists on this website. However, because ingredients are subject to change, we cannot guarantee that these lists are error-free.

Although the nature of our Skincare range is pure and natural, some people still react to entirely natural substances. Although rare and unexpected, Rich Glen cannot be responsible for allergies and resultant ailments, if any.
Pregnancy and Skincare:
Please, consult your healthcare provider, read the ingredients, make sure it is suitable for your stage of pregnancy, follow the instructions, and stop any use and contact your healthcare provider if you experience any negative side effects. We strongly suggest that you patch test* with Rich Glen products before continuing to apply.

PATCH TESTING

Apply a small amount of the product to clean skin inside the elbow, and leave for 24 hours. It is important to note that as a result of the everchanging human skin, products that suit you today may not suit you in a month, regardless of consisting of the same formulation. As a result, we cannot be responsible for this.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Rich Glen Olive Estate and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Victoria and Australia.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@richglenoliveoil.com.

SECTION 21 - SUPPLY OF LIQUOR
Victorian Liquor License 36168173
WARNING: Under the Liquor Control Reform Act 1998 it is an offence: To supply alcohol to a person under the age of 18 years (penalty exceeds $6000). For a person under the age of 18 years to purchase or receive liquor (penalty exceeds $500).

REWARDS TERMS AND CONDITIONS

GENERAL

- The Member Terms and Conditions document the operation of the Rich Glen Rewards Program (“Program”) and any promotional activity and loyalty transactions that arise as a consequence of the Program.

- Individuals who join the Program agree to be bound by these Member Terms and Conditions.

- The Member Terms and Conditions may be modified at any time without prior notification by Rich Glen in its absolute discretion. Any modification to the Member Terms and Conditions may be applied to a Member retrospectively.

-Rich Glen will not accept any liability for any Member Email that is misdirected, lost or not received.

- Rich Glen will not accept any liability for any Technical Issues that may cause damage to any computer related to or used in connection with the Rich Glen Rewards Program.

-Rich Glen may collect personal information from Members for the purpose of facilitating the Program. Personal information will be handled in accordance with Rich Glen’s Privacy Policy.

- Rich Glen reserves the right to cancel, terminate, modify or suspend the Program or any aspect of it or at its election, to payout any Rewards, reset Spend Balances, at any time and without notice.

- Rich Glen may, at any time and in its absolute discretion, require a Member to provide to Rich Glen proof of identification for Rich Glen to verify the authenticity of a Member’s membership and compliance with the Member Terms and Conditions. Failure to provide proof of identification may result in termination of a Member’s involvement in the Program.

- Rich Glen will not be liable for any tax liability incurred by a Member in connection with the Program, including that incurred in the provision and/or utilisation of Rewards.

- These Member Terms and Conditions are to be read in conjunction with any additional conditions associated with Rewards, including without limitation with the Website Terms of Use and other relevant Rich Glen policies and or terms and conditions.

-Rich Glen’s decision in relation to all matters arising in relation to the Program is final and binding.

-Any failure or delay by Rich Glen in exercising its rights under these terms does not constitute a waiver of those rights. Any waiver by Rich Glen must be in writing and signed by an authorised officer of Rich Glen.

- Nothing in these Rewards Terms & Conditions is intended to contravene any applicable law. To the extent that any provisions in these Member Terms and Conditions is invalid or unenforceable, it is to be read down so as to be valid and enforceable, and otherwise must be severed to the extent of any invalidity or unenforceability, without affecting the remaining provisions of these Rewards Terms & Conditions.

Membership

- Membership of the Rich Glen Rewards Program is open to individuals who are 18 years or older with a unique email address.

- An individual becomes a Member as at the Join Date.

- An individual is deemed to be a Member when they sign up in store or online and or use their membership during a transaction and/or earn or redeem Rewards.

- When joining in-store, a sales consultant will record the individual’s full name and email address at the register. Other details may be optionally recorded. An individual may update their Member Profile at any time by visiting the Website. It is the Member’s responsibility to update their Member Profile including their email, surname, birthday, phone and postal address. If a Member has not provided or updated Rich Glen with correct details, Rich Glen may not be able to contact the Member about their membership, Rewards, special offers or entry to competitions.

- Applications may also be completed online by following the prompts in the checkout process.

- Upon joining the Program, a Member will be allocated to a tier on the basis of the transaction spend that qualified them to apply for membership. Details of the tiers are outlined below.

- Members may not transfer their account or Rewards to another person.

- Rich Glen reserves the right to modify, refuse or terminate a Member’s account to the Rich Glen Rewards Program without notice or reason and at its absolute discretion.

- A Member may end their membership at any time by contacting Rich Glen’s Customer Service team on +61 3 574 33776 and by email to info@richglenoliveoil.com.

- By joining the Rich Glen Rewards Program, an individual consents to Rich Glen contacting them to provide them with consumer or marketing information and notifying them of Rewards or other products and special offers.

EARNING REWARDS

- The Rich Glen Rewards Program operates by attributing different Rewards to the various tiers of the Program.

- Members are allocated to tiers on the basis of their Spend Balance and Tier Spend Balance.

- When a Member completes a transaction and identifies themselves in-store by presenting their member information, the net amount of the Valid Purchase is added to their Spend Balance and Tier Spend Balance on the day after the transaction is made.

- When a Member completes a transaction online on the Website and identifies themselves by logging into their online Member account, the net amount of the Valid Purchase is added to their Spend Balance and Tier Spend Balance on the day after the transaction is made.

- Where a Valid Purchase is made in store, Rewards will be issued based on the day the order is made in store and loaded onto the Member’s account approximately 48 hours after the Valid Purchase is made.

- Rich Glen will endeavour to notify the Member via email when the Member is entitled to a Reward or changes to a different tier in the Rich Glen Rewards Program. If a member unsubscribes from Rich Glen Emails their Rewards balance will be viewable online only.

- At its sole discretion, Rich Glen may update a Member account with a Reward as a consequence of a purchasing behaviour, incentive and/or promotional activities.

- At its sole discretion, Rich Glen Rewards members receive free samples, which may include: Skincare product samples, Food product samples and/or Recipe Cards.

- Rich Glen reserves the right to withdraw, cancel or vary the Rewards without notice and at any time for any reason whatsoever in its absolute discretion including without limitation Rewards awarded in error or Rewards earned fraudulently.

- Rewards cannot be sold, transferred or assigned and are not redeemable for cash or any other like instruments, including (but not limited to) gift vouchers, gift cards, cheques and credit notes. Rewards do not represent legal tender in any country.

- Rewards cannot be earned using other Rewards as part of the transaction.

- If a Membership is terminated from the Rich Glen Program, all outstanding and future Rewards will no longer be valid and will be rendered null and void.

- Rewards can be earned from Valid Purchases.

- When a Member returns a purchase in-store or via post, the net amount of the transaction will be deducted from the Member's Spend Balance and Tier Spend Balance and the Reward that was previously awarded will be adjusted or reversed.

- If an online order is cancelled, Rich Glen may adjust or reverse Rewards that were previously awarded to a Member in that transaction

- Members can view their Rewards at any time by logging into their account online on the Website.

- Rewards can only be earned at Rich Glen stores and on the Website. Rewards cannot be earned in wholesale stores.

- Points expiry is set on a rolling basis. If points have not been earned or spent within a year the balance will automatically reset to zero.

TIERS & ASSOCIATED REWARDS

- Members are allocated to tiers on the basis of their Spend Balance (a Member's 'status') in the following manner:

Black Leaf Member Status: members whose Spend Balance is $2500 or more;
Gold Leaf Member Status: Members whose Spend Balance is $1,750 or more, but less than $2500;
Silver Leaf Member Status: Members whose spend Balance is $1,000 or more, but less than $1,700
Member Status: Members whose Spend Balance is $999 or less.

- A Member may move at any time to a higher tier in the Rich Glen Program when that Member’s Spend Balance qualifies them to move to the higher tier.

- All Valid Purchases will contribute to a Member’s Spend Balance.

Rewards & Benefits

	Silver	Gold	Black
Points	1,000 - 1749 points	1,750-2,499 points	2,500+ points
Reward 1 point(s) for every $1 spent **	•	•	•
$10 when you earn 550 points	•	•	•
$15 when you earn 750 points	•	•	•
$25 when you earn 1,000 points	•	•	•
$40 when you earn 1,250 points	•	•	•
$50 when you earn 1,750 points		•	•
$10 Reward for first online purchase	•	•	•
Exclusive preview access to the latest collections, promotions and sale offers	•	•	•
Reward Expiry (Days)	30	40	50
** excludes purchases on Bulk Extra Virgin Olive Oil -10Lt & 20Lt, some Regional products and Wholesale Products.

Redemption of Rewards

- To redeem any applicable Reward when transacting online on the Website, a Member must ensure they are logged into a valid account.

- Rewards cannot be redeemed in conjunction with any other offer unless otherwise indicated.

- All Rewards have an expiry date as dictated by the Rewards in each tier at which point, they will no longer be available for redemption. Rich Glen reserves the right to change the expiry date of any Reward at any time without notice.

- Rich Glen will not be held responsible or liable if Rewards are not able to be redeemed for whatever reason but specifically, in the case of a Technical Issue including without limitation the failure of software or hardware or an EFTPOS malfunction.

- Rewards can only be redeemed once.

- Rich Glen reserves the right in its absolute discretion to exclude certain items and promotions from being redeemed by using Rewards.

- Returns: If a customer wishes to return a purchase for reasons other than that the goods are faulty or misdescribed any Reward redeemed or utilised during the purchase will be forfeited

Rich Glen x Crumble Online Instagram Competition

Terms & Conditions

Overview

Promotional Period:

Begins at 9am Australian Eastern Daylight Time (AEDST) on Monday 17th March 2025
Ends at 6pm AEDST on Friday 28th March 2025

Entry is open to Australian residents who are 16 years and over at the time of entry.

How To Enter

This competition is a game of chance. Skill plays no part.

To enter the promotion, the entrant must like the relevant Rich Glen x Crumble Instagram post, tag a friend in the comments on the post, and follow @richglen_ & @crumble on Instagram.

There are unlimited entries to the competition, however a new person must be tagged in the competition post in each respective entry.

The entrants need to remain a follower of the @crumble & @richglen_ Instagram accounts for the full duration of the promotion period. Entrants are not permitted to follow the account for the purpose of entering the competition and immediately unfollow the account thereafter.

Draw

There will be 1 winner.

The winner will be randomly drawn.

We will conduct the draw:

At Rich Glen Head Office, 734 Murray Valley Highway, Yarrawonga VIC 3730

The winner will be contacted via their Instagram direct messages by Monday 31st March 2025. When contacted, the winners will need to provide their full name, email address, phone number and postal address.

The prize must be claimed as offered within 14 days of contacting the winner. The prize is not transferable, saleable or redeemable as cash, credit or equivalent.

In the event of an unclaimed prize, the Promoter may at its discretion assign the prize to the entry judged the next best entry, conduct a further judging to award the prize, or withdraw the prize unawarded. The Promoter is under no obligation to award any unclaimed prize.

Prize

There is one prize. Value: $1,150.50 AUD

Total Prize Pool: $1,150.50 AUD (inclusive of GST)

Item Quantity Per Prize RRP Of Item Crumble Everyday Cookwarre Set 1 $795.00 Rich Glen 10L Signature Extra Virgin Olive Oil 1 $185.00 Rich Glen Wild Infused Oil 4 Pack 1 $62.00 Rich Glen Ceramic Pourers 2 $63.50

The entrant agrees and acknowledges that they have read these Conditions of Entry (and Schedule) and that entry into the Promotion is deemed to be acceptance of these Conditions of Entry (and Schedule). Any capitalised terms used in these Conditions of Entry have the meaning given in the Schedule, unless stated otherwise.
The Promotion commences on the 14th June 2024 at 6pm (AEDT) Australian Eastern Daylight Time and ends on 6pm (AEDT) on Friday 28th June 2024 ("Promotional Period"). Entries are deemed to be received at the time of receipt by the Promoter and not at the time of transmission or deposit by the entrant. Records of the Promoter and its agencies are final and conclusive as to the time of receipt.
Valid and eligible entries will be accepted during the Promotional Period.
Employees (and the immediate family members) of agencies/companies directly associated with the conduct of this Promotion, the Promoter, its distributors, suppliers, subsidiary companies/businesses and associated companies and agencies are not eligible to enter. "Immediate family member" means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin.
Judging: a) The winner will be determined by representatives of the Promoter. The entrant must answer the competition answer most creatively to be eligible to win the competition prize. The winner will be selected from the entrants that answer the question correctly and most creatively as deemed by the representative of the Promoter.
All reasonable attempts will be made to contact each winner.
If any winner chooses not to take their prize (or is unable to), or does not take or claim a prize by the time specified by the Promoter, or is unavailable, they forfeit the prize and the Promoter is not obliged to substitute the prize.
Entry and continued participation in the Promotion is dependent on the entrant following and acting in accordance with Facebook Statement of Rights and Responsibilities (http://www.facebook.com/terms.php). This Promotion adheres to the terms and conditions set out in the Facebook promotion guidelines which can be found at: http://www.facebook.com/promotions_guidelines.php. Any questions or comments regarding the Promotion must be directed to the Promoter, not to Facebook. The entrant releases Facebook and its associated companies from all liabilities arising in respect of the Promotion. Entrants acknowledge that the Promotion is in no way sponsored, endorsed or administered by, or associated with Facebook.
If a prize (or portion of a prize) is unavailable the Promoter reserves the right to substitute the prize (or that portion of the prize) to a prize of equal or greater value and/or specification.
No entry fee is charged by the Promoter to enter the Promotion. Where entry is allowed online, there is no additional cost to enter the Promotion other than any cost paid by the entrant to access the website or social media platform of entry via their Internet service provider.
If there is a dispute as to the identity of an entrant or winner, the Promoter reserves the right, in its sole discretion, to determine the identity of the entrant or winner.
If a prize is provided to the Promoter by a third party, the prize is subject to the terms and conditions of the third party prize supplier and the provision of the prize is the sole responsibility of the third party and not the Promoter. The terms and conditions which apply to the prize at the time it is issued to the winner will prevail over these Conditions of Entry, to the extent of any inconsistency. The Promoter accepts no responsibility or liability for any delay or failure by the third party to deliver the prize, any delay or failure relating to the prize itself or failure by the third party to meet any of its obligations in these Conditions of Entry or otherwise.
If for any reason any aspect of this Promotion is not capable of running as planned, including by reason of computer virus, communications network failure, bugs, tampering, unauthorised intervention, fraud, technical failure or any cause beyond the control of the Promoter, the Promoter may in its sole discretion cancel, terminate, modify suspend the Promotion and invalidate any affected entries, or suspend or modify a prize.
The Promoter reserves the right, at any time, to validate and check the authenticity of entries and entrant's details (including an entrant's identity, age and place of residence). In the event that a winner cannot provide suitable proof as required by the Promoter to validate their entry, the winner will forfeit the prize in whole and no substitute will be offered. Incomplete, indecipherable, inaudible, incorrect and illegible entries, as applicable, will at the Promoter's discretion be deemed invalid and not eligible to win. Entries containing offensive or defamatory comments, or which breach any law or infringe any third party rights, including intellectual property rights, are not eligible to win. The use of any automated entry software or any other mechanical or electronic means that allows an individual to automatically enter repeatedly is prohibited and may render all entries submitted by that individual invalid.
The Promoter reserves the right to disqualify entries in the event of non-compliance with these Conditions of Entry. In the event that there is a dispute concerning the conduct of the Promotion, the decision of the Promoter is final and binding on each entrant and no correspondence will be entered into.
The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person's negligence or wilful misconduct) in connection with this Promotion or accepting or using any prize (or recommendation), except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).
The Promoter is Rich Glen Olive Estate of 734 Murray Valley Highway, Yarrawonga, Victoria, 3730. The Promoter’s decision regarding all aspects of this promotion is final and no correspondence will be entered into.

Pre-Order Terms & Conditions

A pre-order means you’re purchasing a product before it’s available for immediate dispatch. Placing a pre-order secures your item from our upcoming release or restock.

Full payment is required at the time of placing your pre-order.
This ensures we reserve the item for you once stock arrives.
Standard payment methods apply as with all Rich Glen online orders.

Each pre-order product will display an estimated dispatch window on its product page.
Please note that these dates are estimates only and may be subject to change due to unforeseen delays in production or shipping.
If there are any significant delays, we’ll notify you by email.

Customers are not able to check out with pre order and regular items. If you want to order regular items, please place another transaction.
To receive in-stock items sooner, please place separate orders.

Once received, pre-order items follow the same Returns Policy as all other Rich Glen purchases.

Product details and images shown at the time of purchase are indicative only; slight variations may occur in colour, packaging, or design between sample imagery and final stock.

Terms of service

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Pre-Order Terms & Conditions