General

The Member Terms and Conditions document the operation of the Rich Glen Rewards Program (“Program”) and any promotional activity and loyalty transactions that arise as a consequence of the Program.

Individuals who join the Program agree to be bound by these Member Terms and Conditions.

The Member Terms and Conditions may be modified at any time without prior notification by Rich Glen in its absolute discretion. Any modification to the Member Terms and Conditions may be applied to a Member retrospectively.

Rich Glen will not accept any liability for any Member Email that is misdirected, lost or not received.

Rich Glen will not accept any liability for any Technical Issues that may cause damage to any computer related to or used in connection with the Rich Glen Rewards Program.

Rich Glen may collect personal information from Members for the purpose of facilitating the Program. Personal information will be handled in accordance with Rich Glen’s Privacy Policy.

Rich Glen reserves the right to cancel, terminate, modify or suspend the Program or any aspect of it or at its election, to payout any Rewards, reset Spend Balances, at any time and without notice.

Rich Glen may, at any time and in its absolute discretion, require a Member to provide to Rich Glen proof of identification for Rich Glen to verify the authenticity of a Member’s membership and compliance with the Member Terms and Conditions. Failure to provide proof of identification may result in termination of a Member’s involvement in the Program.

Rich Glen will not be liable for any tax liability incurred by a Member in connection with the Program, including that incurred in the provision and/or utilisation of Rewards.

These Member Terms and Conditions are to be read in conjunction with any additional conditions associated with Rewards, including without limitation with the Website Terms of Use and other relevant Rich Glen policies and or terms and conditions.

Rich Glen’s decision in relation to all matters arising in relation to the Program is final and binding.

Any failure or delay by Rich Glen in exercising its rights under these terms does not constitute a waiver of those rights. Any waiver by Rich Glen must be in writing and signed by an authorised officer of Rich Glen.

Nothing in these Rewards Terms & Conditions is intended to contravene any applicable law. To the extent that any provisions in these Member Terms and Conditions is invalid or unenforceable, it is to be read down so as to be valid and enforceable, and otherwise must be severed to the extent of any invalidity or unenforceability, without affecting the remaining provisions of these Rewards Terms & Conditions.

Membership

Membership of the Rich Glen Rewards Program is open to individuals who are 18 years or older with a unique email address.

An individual becomes a Member as at the Join Date.

An individual is deemed to be a Member when they sign up in store or online and or use their membership during a transaction and/or earn or redeem Rewards.

When joining in-store, a sales consultant will record the individual’s full name and email address at the register. Other details may be optionally recorded. An individual may update their Member Profile at any time by visiting the Website. It is the Member’s responsibility to update their Member Profile including their email, surname, birthday, phone and postal address. If a Member has not provided or updated Rich Glen with correct details, Rich Glen may not be able to contact the Member about their membership, Rewards, special offers or entry to competitions.

Applications may also be completed online by following the prompts in the checkout process.

Upon joining the Program, a Member will be allocated to a tier on the basis of the transaction spend that qualified them to apply for membership. Details of the tiers are outlined below.

Members may not transfer their account or Rewards to another person.

Rich Glen reserves the right to modify, refuse or terminate a Member’s account to the Rich Glen Rewards Program without notice or reason and at its absolute discretion.

A Member may end their membership at any time by contacting Rich Glen’s Customer Service team on +61 3 574 33776 and by email to info@richglenoliveoil.com.

By joining the Rich Glen Rewards Program, an individual consents to Rich Glen contacting them to provide them with consumer or marketing information and notifying them of Rewards or other products and special offers.

Earning Rewards

The Rich Glen Rewards Program operates by attributing different Rewards to the various tiers of the Program.

Members are allocated to tiers on the basis of their Spend Balance and Tier Spend Balance.

When a Member completes a transaction and identifies themselves in-store by presenting their member information, the net amount of the Valid Purchase is added to their Spend Balance and Tier Spend Balance on the day after the transaction is made.

When a Member completes a transaction online on the Website and identifies themselves by logging into their online Member account, the net amount of the Valid Purchase is added to their Spend Balance and Tier Spend Balance on the day after the transaction is made.

Where a Valid Purchase is made in store, Rewards will be issued based on the day the order is made in store and loaded onto the Member’s account approximately 48 hours after the Valid Purchase is made.

Rich Glen will endeavour to notify the Member via email when the Member is entitled to a Reward or changes to a different tier in the Rich Glen Rewards Program. If a member unsubscribes from Rich Glen Emails their Rewards balance will be viewable online only.

At its sole discretion, Rich Glen may update a Member account with a Reward as a consequence of a purchasing behaviour, incentive and/or promotional activities.

Rich Glen reserves the right to withdraw, cancel or vary the Rewards without notice and at any time for any reason whatsoever in its absolute discretion including without limitation Rewards awarded in error or Rewards earned fraudulently.

Rewards cannot be sold, transferred or assigned and are not redeemable for cash or any other like instruments, including (but not limited to) gift vouchers, gift cards, cheques and credit notes. Rewards do not represent legal tender in any country.

Rewards cannot be earned using other Rewards as part of the transaction.

If a Membership is terminated from the Rich Glen Program, all outstanding and future Rewards will no longer be valid and will be rendered null and void.

Rewards can be earned from Valid Purchases.

When a Member returns a purchase in-store or via post, the net amount of the transaction will be deducted from the Member's Spend Balance and Tier Spend Balance and the Reward that was previously awarded will be adjusted or reversed.

If an online order is cancelled, Rich Glen may adjust or reverse Rewards that were previously awarded to a Member in that transaction

Members can view their Rewards at any time by logging into their account online on the Website.

Rewards can only be earned at Rich Glen stores and on the Website. Rewards cannot be earned in wholesale stores.

Points expiry is set on a rolling basis. If points have not been earned or spent within a year the balance will automatically reset to zero.

Tiers & Associated Rewards

Members are allocated to tiers on the basis of their Spend Balance (a Member's 'status') in the following manner:

• Gold Member Status: members whose Spend Balance is $3000 or more;
• Silver Member Status: Members whose Spend Balance is $1,000 or more, but less than $2,999;
• Member Status: Members whose Spend Balance is $999 or less.

A Member may move at any time to a higher tier in the Rich Glen Program when that Member’s Spend Balance qualifies them to move to the higher tier.

All Valid Purchases will contribute to a Member’s Spend Balance.

Rewards & Benefits

	Member	Silver	Gold
	0 – 999 Points	1,000-2,999 Points	3,000+
Reward 1 point(s) for every $1 spent **	•	•	•
$10 when you earn 550 points	•
$15 when you earn 750 points	•
$25 when you earn 1,000 points		•
$40 when you earn 1,500 points		•
$85 when you earn 3,000 points			•
$10 Reward for first online purchase	•	•	•
Exclusive preview access to the latest collections, promotions and sale offers	•	•	•
Reward Expiry (Days)	30	40	50
** excludes purchased on Bulk Extra Virgin Olive oil – 10Lt & 20Lt, some Regional products and wholesale products.

Redemption of Rewards

To redeem any applicable Reward when transacting online on the Website, a Member must ensure they are logged into a valid account.

Rewards cannot be redeemed in conjunction with any other offer unless otherwise indicated.

All Rewards have an expiry date as dictated by the Rewards in each tier at which point, they will no longer be available for redemption. Rich Glen reserves the right to change the expiry date of any Reward at any time without notice.

Rich Glen will not be held responsible or liable if Rewards are not able to be redeemed for whatever reason but specifically, in the case of a Technical Issue including without limitation the failure of software or hardware or an EFTPOS malfunction.

Rewards can only be redeemed once.

Rich Glen reserves the right in its absolute discretion to exclude certain items and promotions from being redeemed by using Rewards.

Returns: If a customer wishes to return a purchase for reasons other than that the goods are faulty or misdescribed any Reward redeemed or utilised during the purchase will be forfeited.